How Cultural & Economic Factors Affect International Business

Task on correspondence in GrameenPhoneLTD. Task ON Communication in GrameenPhoneLTd. Arranged for: Ishtiaque Arif Assistant educator School of business Studies Southeast University Prepared by: Name Burhan Uddin Rabbani ID-2011110001065 MBA(regular), Batch - 28th Institution Name: Southeast University Submision Date: LETTER OF TRANSMITTAL July28, 2012 Ishtiaque Arif Assistant teacher School of Business Southeast University. Subject: Submission of Assignment reportDear Sir, I might want to accept this open door to thank you for the direction and bolster you have given me throughout this report. Without your assistance, this report would have been difficult to finish. With profound appreciation, I additionally recognize the assistance gave by Mr. Shariful Huq, Customer Development Manager Grameen telephone Ltd. To set up the report I gathered what I accept to be most pertinent data to make my report as logical and solid as could be expected under the circumstances. I have concentrated my best exertion to accomplish the goals of the report and expectation that my undertaking will serve the purpose.The functional information and experience assembled during report arrangement will immensely help in my future expert life. I demand you to pardon me for any misstep that may happen in the report regardless of our best exertion. I would truly value it you illuminate me with your contemplations and perspectives in regards to the report. Additionally, on the off chance that you wish to enquire about a part of my report, I would happily answer your questions. Much obliged to you again for your help and tolerance. Yours Sincerely, Burhan uddin Rabbani Program: MBA (Regular) ID: 2011110001065, Batch: 28th (B) Southeast University AcknowledgementAll commendation to Allah, the god-like, and the benevolent. Without his approval and underwriting this report would not have been cultivated. The effective finishing of this report may never be conceivable in time without the assistan ce some individual whose motivation and recommendation got it going. Most importantly I need to thank my decent instructor Ishtiaque Arif for helping me finishing my report on â€Å"Assessment of Communication† with regards to Grameen telephone. I might likewise want to say thanks to Mr. Shariful Huq, client advancement chief at Grameen Phone, and my companion who helped me by giving enlightening instructions.Without them this venture would have been exceptionally troublesome. Lastly I additionally offer my genuine thanks to every one of the individuals who took an interest to set up the report. They were occupied worker of Grameen Phone. Official Summary Grameen Phone is the number 1 versatile administrator with 44% piece of the pie (September, 2010). Number of supporters remains at 2865 mn (Sep'10). †For 2010 up to end 03, all out incomes were SOT 55. 1 ho versus R0T48. 6 hr for same tantamount period in 2009, though 525 for 2010 up to end 0. 3 was SOT 523 against BDT 537 for a similar period in 2009. This task was intended to survey the Communication procedure in grameen Phone . t is commonly perceived that, in spite of the fact that Grameen telephone is driving the market of portable media transmission industry, they have some correspondence mistake. Grameen Phone Communicate with the specialists, sellers, representatives in the accompanying way: # Mobile Phone # Online # Face to confront correspondence. Fundamentally these are the correspondence procedure GP utilized in work their association. GrameenPhone isolates its correspondence procedure into three divisions These are clarified underneath: Communication with the client Communication with the association Communication with the vendors or agentsThe Communication procedure of Grameen Phone encourages the association to augment its business. So there is no uncertainty that â€Å"Business correspondence aptitude is significant for a business to accomplish its authoritative goal†. List of chapters | Contents| Page no. | Chapter 1| Introduction| 1| 1. 2| Objectives of the study| 2| 1. 3| Methodology | 2| 1. 4| Significance of the study| 3| 1. 5| Limitation of the study| 3| Chapter 2| Findings and analysis| 3| 2. 1| Communication strategy with customer| 3-6| 2. 2| Communication strategies in the organization| 7-8| 2. 3| Communication Flow in GP | 9| 2. 4| Communication framework in GP| 10| 2. | Communication with the agents| 11| Chapter 3| Conclusion| 12| 3. 1| Reference| 12| 1. Presentation: Company profile Grameen Phone is the number 1 portable administrator with 44% piece of the overall industry (September, 2010). Number of supporters remains at 2865 mn (Sep'10). †For 2010 up to end 03, absolute incomes were SOT 55. 1 ho versus R0T48. 6 hr for same tantamount period in 2009, though 525 for 2010 up to end 0. 3 was SOT 523 against BDT 537 for a similar period in 2009. †Initial capex pattern of land inclusion work Out total. †Subscriber agitate levels at 1% every month in 2010; among the most minimal in developing Asian markets. One of the biggest ISPs in Bangladesh with roughly 4. 5mn dynamic supporters. †Its system covers more than 99. 14% of the populace in every one of the 64 areas of Bangladesh and 88. 84% of the absolute land territory, and the system framework included around 114,000 TRXs in excess of 7,200 base stations. †Grameenphone works on both OSM 900 and 1800 groups with a transmission capacity of 22MHz. The ongoing allotment of 7,4M1-lz to OP notwithstanding the 14. 6MHz it as of now has will assist with diminishing the weight on GPs organize. Operation has 11300 base stations in more than 6500 areas across Bangladesh.Overview Grameen Phone (GP) began activities in 1997. In 2009, GP offered 69,439,400 standard offers at BDT 10 (US$. 014) each, notwithstanding a BDT 60 (US$ 0. 871 premium, totaling BDT 4. 86 bn (US$ 70. lSmn) and got Listed on OSE and CSE. †Quickly after its initiation in 1997, GP se t up itself as the main versatile administrator in the nation by giving unrivaled inclusion and preferable system quality observation over its rivals. †Over the most recent 4 years, showcase predominance of GP has gradually disintegrated through extraordinary rivalry, tumbling from 63% in 2005 to about 44% (September 2010). GP's AR? U has high schooler continually declining, as portable voice levies proceed to fall and as more noteworthy quantities of endorsers originate from lower salary gatherings. From USD 5. 4 in Q1'07, the ARPU has come down to USD 3. 03 in 03'10 (02 2010 USD 3. 47). †GP was the primary versatile administrator to present prepaid portable associations in Bangladesh in 1999. Aside from internet providers through EDGE, Crameenphone is additionally the main medium through which Cell Bazaar works a help where individuals can purchase and sell items through a mobile.It likewise works a telemedicine administration called Health line, It gives a large group o f different VAS administrations including ringtones, welcome tunes, SMS-MMS, texting, sports-news refreshes, financial exchange refreshes, electronic tagging administration and so on . Be that as it may, to transform its business GrameenPhone isolates its correspondence procedure into three divisions These are clarified underneath: Communication with the client Communication with the association Communication with the sellers or operators 1. 2 targets of the investigation The basic role of the report is the satisfaction of the course requirement.The fundamental goals of the report are as per the following: * To satisfy the halfway prerequisite of the â€Å"Business Communication† course offered in MBA program. * To investigate points of interest gives by the expertise of Business Communication and commitment to the beneficially of the associations just as economy of Bangladesh. * It will likewise empower me to improve my aptitude on report composing. As corporate official put incredible incentive on report composing as a significant component in the board achievement, this piece of the course will repare me to confront the future difficulties of corporate world. * To investigate the advantage of applying the aptitude of correspondence in associations. * To dissect how GP develop their Communication System. 1. 3 Methodology Source of information: I might want to ensure that I have all the important information required to think of viable outcome. In this manner, I have joined both essential and optional information assortment technique. All information identified with this examination is connected with the addendum. A. Essential wellspring of information: * Interview of client chief working at GP B. Auxiliary wellspring of information: * Internet * Newspaper chronicle * Annual Report of GP 2010 . 4 hugeness of the investigation The explanation for picking this point, there are essentially 3 purposes for picking this theme. 1. It is one of the most signif icant issue for us how an enormous worldwide Company works their Communication procedure. 2. What is the fundamental correspondence quality of keeping up huge size of customs? 3. How GP keep up Communication process? 1. 5 Limitation of the investigation In doing this examination we need to confront a few restrictions, those are Employers were not intrigued to talk. Representatives hesitant to share inside matter.For understandability we needed to utilize exceptionally basic measurable instruments. We couldn't gather enough data from government inquire about office. 2. Discoveries and Analysis 2. 1 Communication strategy with clients: After fourteen years of activity, Grameen Phone has around 30 million supporters as of may 2008. To hold the present endorser and to expand the quantity of them, Grameen Phone needs to convey its client ceaselessly. Thus it comes to think about clients issues, desires and request from the organization. To do as such, Grameen Phone gets connected to its endorser 24 hours during the time by giving information.Moreover, the organization entrances the client by giving each sort of offices, for example, SIM substitution, change of address as so on in their client care focus. To offer these types of assistance. The organization speaks with its clients through immediate or backhanded technique. These strategies are portrayed beneath. Items and administration Direct Method Through this immediate procedure, the successful correspondence of Grameen telephone with its client happens in a two manner, up close and personal circumstance where both verbal and non verbal images and la

Free Essays on Lutheranism

Lutheranism Lutheranism is a significant Protestant group which started as a sixteenth century development. Martin Luther drove it. Luther was a German Augustinian priest and educator of religious philosophy. He initially intended to change the Western Christian church. Luther and his devotees were suspended by the pop, in any case, Lutheranism created in various separate national and regional places of worship. This demonstrated the separation of the authoritative solidarity of Western Christendom. The biggest Protestant category on the planet is Lutheranism, with around 80 million individuals As per the lessons of Lutheranism an individual is viewed as a heathen and can't add to their freedom. Salvation isn't reliant of value or legitimacy however is an endowment of God’s elegance. Lutherans accept that confidence in God is the best way to salvation. To Lutherans immersion is the connotation of God’s genuine love. From the earliest starting point the strategies for revere in the Lutheran church separated from those of the Roman Catholic Church. The language they loved was directed in the language of the individuals rather than in Latin. They were truly into congregational investment, for example, singing and love. In the Lutheran festival of Eucharist, the bread and wine were given to everybody, dissimilar to the Roman Catholics who gave it just to the ministers. The European Lutheran holy places are intently attached to their individual governments as set up houses of worship Political occasions significantly affected the early improvement of Lutheranism. Since the Turks were undermining the realm, head Charles V couldn't stifle Lutheranism. The development kept on spreading, regardless of the Edict of Worms that put the Lutherans under majestic boycott. Irregular strict wars followed, finishing off with the tranquility of augsburg which to a limited degree authorized Lutheran places of worship. The change development called pietism, which started in the late seventeenth century, st... Free Essays on Lutheranism Free Essays on Lutheranism Lutheranism Lutheranism is a significant Protestant category which started as a sixteenth century development. Martin Luther drove it. Luther was a German Augustinian priest and educator of religious philosophy. He initially intended to change the Western Christian church. Luther and his adherents were banished by the pop, nonetheless, Lutheranism created in various separate national and regional places of worship. This showed the separation of the authoritative solidarity of Western Christendom. The biggest Protestant section on the planet is Lutheranism, with around 80 million individuals As indicated by the lessons of Lutheranism an individual is viewed as a delinquent and can't add to their freedom. Salvation isn't reliant of value or legitimacy however is an endowment of God’s effortlessness. Lutherans accept that confidence in God is the best way to salvation. To Lutherans immersion is the implication of God’s genuine love. From the earliest starting point the techniques for love in the Lutheran church separated from those of the Roman Catholic Church. The language they venerated was led in the language of the individuals rather than in Latin. They were truly into congregational investment, for example, singing and love. In the Lutheran festival of Eucharist, the bread and wine were given to everybody, dissimilar to the Roman Catholics who gave it just to the clerics. The European Lutheran houses of worship are intently attached to their individual governments as built up places of worship Political occasions significantly impacted the early advancement of Lutheranism. Since the Turks were undermining the domain, head Charles V couldn't smother Lutheranism. The development kept on spreading, in spite of the Edict of Worms that set the Lutherans under royal boycott. Irregular strict wars followed, finishing off with the tranquility of augsburg which somewhat authorized Lutheran places of worship. The change development called pietism, which started in the late seventeenth century, st...